Website and enquiry terms

Here's what this site actually does, in a nutshell. Fire Risk Management We're not that specialist firm ourselves, and we don't inspect anything or carry out fire risk work of our own.

You can read this site freely, and print a page for your own non-commercial use. The text, images, design and underlying code belong to Readingfire or to whoever licensed them to us, and reusing them elsewhere, whether by copying, scraping or framing them on another site, isn't permitted.

It's worth repeating what this site is, and isn't, for context here. Fire Risk Management What you read on these pages is general information about fire risk management, not a survey or report on any specific property, and it's not something to rely on instead of getting the property looked at properly.

Filling in and sending the enquiry form costs you nothing, and it doesn't create a contract between you and us. Here's what actually happens to what you send. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. Whatever inspection, quote or work follows is arranged directly between you and that specialist firm, under their own terms, not ours. There's something you should know about how this service is funded. The specialist may pay us when we pass the enquiry on. You pay us nothing, and you are free to get quotes from anyone else. None of that stops you getting quotes from anyone else as well.

The specialist firm that contacts you is responsible for whatever inspection, advice, quotation or work they carry out, and for any guarantee they give you. If something goes wrong with that work, raise it with them first, though we're always glad to hear about it too.

We try to keep this site accurate and available, but we can't promise either. We may change, correct or remove any part of it without notice.

So far as the law allows, we limit our liability to you for anything arising from this site or an enquiry you send through it. We don't try to limit our liability for death or personal injury caused by our own negligence, for fraud, or for anything else the law simply won't let us limit. None of this affects the rights you have as a consumer. If you are a consumer, nothing in these terms takes away the rights the law gives you, including your rights under the Consumer Rights Act 2015.

Where this site links out to another website, we don't run that site and can't answer for what's on it. A link doesn't mean we recommend or endorse whatever you find there.

These terms might get updated as things evolve, and whatever's live on this page at the time is what applies. Enquiries already sent before a change aren't affected by it.

The law that applies here is the law of the country where we're established, and if you're a consumer, you can also bring proceedings in the courts where you live.

For anything about these terms, or about an enquiry you've sent us, the contact page is where to go. If your complaint is specifically about how we've handled your personal information, there's a set way we deal with that. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.