Privacy notice

Responsibility for personal information on this site sits with Readingfire; that's who controls it for data protection purposes. We don't hold a record of registering with the Information Commissioner's Office, so there's nothing further to report on that point. If you need to reach us about anything in this notice, the contact page is the route; we haven't a separate email address or phone number set aside for data protection queries.

The enquiry form itself isn't something we built or run directly. Basin (usebasin.com) It asks for your name, an email address, a phone number, your postcode or address, and a description of the fire risk problem you've noticed. If you're attaching photographs, there's a request worth passing on here. Please do not send photographs that show people. If one does, we delete the photograph. Anything else you tell us afterwards, by reply or otherwise, gets added to that same record, and the network hosting this site logs technical details of every visit, such as IP addresses and browser information.

There's a lawful basis behind the main reason we use your enquiry. To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. We also use it to keep a record of what was said, to help keep this site secure, and, where relevant, to meet a legal obligation we're under. Beyond simply holding it, here's what else happens to your enquiry. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. None of this involves marketing to you, building a profile of you, making automated decisions about you, or selling your information to anyone.

Your enquiry doesn't remain solely within our own systems; a handful of other organisations help us run this site and get your enquiry to where it needs to go. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.

Some of those organisations, or the servers behind them, are based outside the country you're enquiring from. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.

We don't keep an enquiry indefinitely; here's exactly how long it stays with us. We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.

Every page on this site, including the enquiry form, is served over an encrypted connection, so what you send travels securely. Once an enquiry reaches us, only the people who need to deal with it, whether to pass it on or respond to you, are able to see it.

As someone whose information we hold, you have a number of rights available to you. You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you'd rather raise a complaint about how we've used your information, there's a specific route for that. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.

We've written this site for adults handling a fire risk problem, not for under-eighteens. Should an enquiry turn out to come from a child, we'll delete it instead of acting on it or passing it to a specialist firm.

No cookies get set here, not by us anyway, and we haven't added any analytics or advertising trackers to the pages. Nothing on this site follows you around once you've left it.

From time to time we might revise this notice, perhaps because we start handling enquiries differently. Whatever appears on this page is the version currently in force.